If you have questions about your order, check out our Frequently Asked Questions (FAQs) below. If you don't find the answer to your question, send us a note.
Please check your DHL Global Mail tracking number and it will point you to where your package is located. It can be tracked here.
DHL Global Mail Packet Shipping can take 1-3 weeks to complete an International delivery. Also, International tracking numbers can only track the actual label creation. Since your delivery is sorted outside the DHL scanning systems, the status isn't updated outside the United States for all countries.
The local post office physically scanned your package at that time as being placed on your delivery truck. The best way to track down your package would be to swing by your local post office, and give them your tracking number. Tell them you are looking for a 6 X 10 kraft bubble mailer. They should be able to help find your package. If they do not, please let us know and we will go from there.
Most likely, your order did not go through on the first try and there was some issue with the card information. The pending charge you see on your account will process in about a week and just go away. You will only be charged for the one order.Where do I apply to become an affiliate?
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Still need help? Contact Customer Care.