Frequently Asked Questions: Xbox 360 & PS3 Performance Game Controller Accessories by KontrolFreek

Frequently Asked Questions

Please review the frequently asked questions below. Click on the links below for questions regarding:



Product Questions     |     Shipping Questions     |     Purchasing Questions



Product Questions

Can you use a Speed Freek on the left analog, and a FPS Freek on the right?

Will KontrolFreek products work on the PS3 controller?

How are KontrolFreek products installed on the controller?

Can you put normal thumb grips such as gel grips over the thumb installations from KontrolFreek?

Is it effective to play on a higher sensitivity when using KontrolFreek products?

How many FPS Freeks do you get per order?

I know I can use these in the comforts of my home online, but can I use them at LANs and at MLG events?

How do your products increase the range of the analog/joystick as well as the accuracy?

Is it better to have both the Speed Freek and FPS Freek or only one of the two?

What is the warranty on your product?

I understand they can be used on 360 controllers but can they be used on a regular Xbox controller?

How much practice do you need with the product?

With the clip onto the analog sticks are there any issues with the clicking of the analog stick?

Does KontrolFreek products work for people with small fingers?

What is the difference between Speed Freek and the new Speed Freek APEX?

Shipping Questions

What is the timeframe for shipping in the United States?

What is the timeframe for shipping international orders?

How are the products shipped?

Purchasing Questions

Are KontrolFreek products available only online or can I buy a set from a local store?

What credit cards are acceptable to use to buy products from KontrolFreek?

Can I use a gift card to buy KontrolFreek products?

When I tried to purchase a product I received a message that it was not able to make a transaction, after I tried again the message says that the transaction was already complete. It is now pending, what does that mean?

Can I purchase products using PayPal?

What is your return policy?

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We know sometimes things don't work out. So if for any reason you don't fall in love with your new gaming gear, we offer a no questions asked 30-day Money Back Guarantee. Just send them back to us within 30 days from your order date in good condition for a full refund (minus shipping) and go back to your inferior gaming setup. We won't judge.

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