International orders will take 1-3 weeks for DHL Global Mail Packet Shipping (Standard). International orders will take 4-11 days forDHL Global Expedited. We are unable to track international orders but if it has been more than 3 weeks please reach out to firstname.lastname@example.org
Our products are shipped via DHL Global Mail Packet for international deliveries and DHL Smartmail Lightweight Expedited Services for domestic deliveries. We also offer expedited shipping options that get your product to you faster. These options are UPS 2nd Day Air for US orders and DHL Global Packet Plus Priority for International orders.
Standard Domestic Shipping will take 3-8 business days for delivery. Expedited shipping (UPS 2nd Day Air) will take 2 days. (We ship Monday through Friday. Orders received on Friday are typically shipped out on Monday.
For U.S. orders shipped "Standard", you will be able to track your package here once it ships. For U.S. orders shipped "expedited", you will be able to track your package here once it ships. Unfortunately, tracking for international orders may not update after leaving the US, but should arrive in 1-3 weeks.
If you are looking to purchase our products in a U.S. or international store please visit our Global Store Locator.
We accept all major credit cards including: American Express, Discover, MasterCard and Visa.
Yes, you can but please make sure to register the pre-paid giftcard. If your card is not registered then the order will be declined.
If you have only received one order confirmation email we have only charged your card once. Rest assured a payment has not been collected or processed - though you may see an amount marked as a “hold” on your bank statement. The "hold" you are seeing is most likely a declined transaction. Here’s how it works: Credit cards produce authorizations (which lockup funds in your account) while they verify your information. The authorization can sit on your account for up to eight (8) business days until it finally drops as a failed order. It’s then you’ll see the funds unlocked in your balance. If you have inadvertently placed an additional order and need to cancel one of your orders, please reach out to KontrolFreek via email at email@example.com
Yes, you can. When you go to make your purchase, do not click on the Checkout button. Look at to the icons below, and click on the PayPal button. That will take you through the steps to use PayPal to make your purchase.
You may return any item(s) purchased from this web site or any of our eBay listings for any reason within the first thirty (30) days from the date of shipment. We will gladly exchange your product for any of our products of equal or lesser value, or give you a full refund (excluding the shipping cost), whichever you prefer.The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping your product back to us.Special Notes on International Orders: Shipping fees are non-refundable on orders returned to KontrolFreek due to incorrect or missing address information. Additional shipping charges may apply to re-ship the items to the correct address. Orders refused by the recipient for any reason and/or returned to KontrolFreek for non payment of Customs Duties and Taxes are non refundable.
Please enter the e-gift card code on the payment information page.
Yes, you can use one of each on separate sticks, but you cannot put them on the same thumbstick at the same time.
Our products fit on Xbox 360 / PS3, PS4, and Xbox One controllers (select the corresponding option when adding to your cart). If you have a third-party controller, please check our Controller Compatibility Guide.
The product snaps right over the existing analog joystick. It takes about 10 seconds to install. It is better to ease them on. Do not yank or jerk them on or off, as that may damage your controller. Instructions with diagrams are on the back of a KontrolFreek sticker in the package with your order.
Yes - it has the same footprint as your existing controller.
From the feedback we've received, we hear that even with high sensitivity, the devices improve play.
Each order has two (2) parts.
Yes - FPS Freeks have been sanctioned for MLG events.
There is a mechanical advantage from the increased length of the thumb-stick that causes the increased accuracy. Check out "The Science" page on our site to learn more.
It depends on the type of game. For first-person shooter games, the FPS Freek adds more to the gaming experience. For racing games of almost any kind, the Speed Freek is the way to go. For other games, it has more to do with user preference. If you play all these games and more, buying the Combo Pack is the way to go.
KontrolFreek offers a 30 Day Limited Warranty on all products.
We recommend you play with them for a couple of hours and then take them off. You'll notice a difference once you take them off!
The button below the analog stick works exactly the same. KontrolFreek products will not slow you down at all to perform acts such as knifing and sniping during the game.
Yes - If you'd like to learn more about it, check out this link.
Speek Freek APEX is the Speed Freek but with an optional base that can be used for added precision and grip. The added “rise” that the base provides allows for smaller movements, which translates into smoother actions on the track. Use Speed Freek APEX with or without the base depending on personal preference and style of gameplay.