What is the timeframe for shipping international orders?
International orders will take 1-3 weeks for DHL Global Mail Packet Shipping (Standard). International orders will take 4-12 days forDHL Global Expedited. We are unable to track international orders but if it has been more than 3 weeks please reach out to firstname.lastname@example.org
How are the products shipped?
Our products are shipped via DHL Global Mail Packet for international deliveries and DHL Smartmail Lightweight Expedited Services for domestic deliveries. We also offer expedited shipping options that get your product to you faster. These options are UPS 2nd Day Air, UPS Next Day Air, and UPS Ground for US orders and DHL Global Packet Plus Priority for International orders.
What is the timeframe for shipping in the United States?
Standard Domestic DHL Shipping will take 3-8 business days for delivery. Expedited shipping (UPS 2nd Day Air) will take 2 days, UPS Next Day Air will take one day, and UPS Ground will be delivered no later that 5 business days from the ship date. (We ship Monday through Friday. Orders received on Friday are typically shipped out on Monday.)
How can I track my order?
For U.S. orders shipped "Standard", you will be able to track your package here
once it ships. For U.S. orders shipped "expedited", you will be able to track your package here
once it ships. Unfortunately, tracking for international orders may not update after leaving the US, but should arrive in 1-3 weeks.
Are KontrolFreek products available only online or can I buy a set from a local store?
If you are looking to purchase our products in a U.S. or international store please visit our Global Store Locator
What credit cards are acceptable to use to buy products from KontrolFreek?
We accept all major credit cards including: American Express, Discover, MasterCard and Visa.
Can I use a prepaid gift card to buy KontrolFreek products?
Yes, you can but please make sure to register the pre-paid giftcard. If your card is not registered then the order will be declined.
Why have I been charged multiple times?
If you have only received one order confirmation email we have only charged your card once. Rest assured a payment has not been collected or processed - though you may see an amount marked as a “hold” on your bank statement. The "hold" you are seeing is most likely a declined transaction. Here’s how it works: Credit cards produce authorizations (which lockup funds in your account) while they verify your information. The authorization can sit on your account for up to eight (8) business days until it finally drops as a failed order. It’s then you’ll see the funds unlocked in your balance. If you have inadvertently placed an additional order and need to cancel one of your orders, please reach out to KontrolFreek via email at email@example.com
Can I purchase products using PayPal?
Yes, you can. When you go to make your purchase, do not click on the Checkout button. Look at to the icons below, and click on the PayPal button. That will take you through the steps to use PayPal to make your purchase.
What is your return policy?
You may return any item(s) purchased from this web site or any of our eBay listings for any reason within the first thirty (30) days from the date of shipment. We will gladly exchange your product for any of our products of equal or lesser value, or give you a full refund (excluding the shipping cost), whichever you prefer. The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping your product back to us.Special Notes on International Orders: Shipping fees are non-refundable on orders returned to KontrolFreek due to incorrect or missing address information. Additional shipping charges may apply to re-ship the items to the correct address. Orders refused by the recipient for any reason and/or returned to KontrolFreek for non payment of Customs Duties and Taxes are non refundable.
Please enter the e-gift card code on the payment information page.
Will your products fit on my controller?
Our products fit on Xbox 360 / PS3, PS4, and Xbox One controllers (select the corresponding option when adding to your cart). If you have a Scuf controller with the Scuf concave sticks, only our Xbox 360/PS3 products will fit your controller. If you have any other third-party controller, please reach out to us at firstname.lastname@example.org so we can assist you.
How are KontrolFreek products installed on the controller?
The product snaps right over the existing analog joystick. It takes about 10 seconds to install. It is better to ease them on. Do not yank or jerk them on or off, as that may damage your controller. Instructions with diagrams are on the back of a KontrolFreek sticker in the package with your order.
Can you put normal thumb grips such as gel grips over the thumb installations from KontrolFreek?
Yes - it has the same footprint as your existing controller.
Is it effective to play on a higher sensitivity when using KontrolFreek products?
From the feedback we've received, we hear that even with high sensitivity, the devices improve play.
How many FPS Freeks do you get per order?
Each order has two (2) parts.
I know I can use these in the comforts of my home online, but can I use them at LANs and at MLG events?
Yes - FPS Freeks have been sanctioned for MLG events.
How do your products increase the range of the analog/joystick as well as the accuracy?
There is a mechanical advantage from the increased length of the thumb-stick that causes the increased accuracy. Check out "The Science" page on our site to learn more.
Which KontrolFreek product is the best for me?
It depends on the type of game. For first-person shooter games, the FPS Freek adds more to the gaming experience. For racing games of almost any kind, the Speed Freek is the way to go. For other games, it has more to do with user preference. The best way to find the right fit is to use this buyer's guide
that we have built to recommend products based on what games you play and your play style.
What is the warranty on your products?
KontrolFreek offers a 30 Day, no questions asked Limited Warranty on all products.
How much practice do you need with the product?
We recommend you play with them for a couple of hours and then take them off. You'll notice a difference once you take them off!
With the clip onto the analog sticks are there any issues with the clicking of the analog stick?
The button below the analog stick works exactly the same. KontrolFreek products will not slow you down at all to perform acts such as knifing and sniping during the game.
Does KontrolFreek products work for people with small fingers?
Yes. For people with smaller hands, we usually recommend the CQC/mid-rise products as they only add around 6 mm of height.